Henan Rotecho Industrial Co., Ltd.
Service

Service

In this high-pressure, highly-competitive economy, it's important to find a reliable and trustworthy partner. With 21 years' developing and practicing, Rotecho has accumulated rich experience and mature technology in recycling machinery manufacture industry, we built a professional technical invention team and perfect service system to provide you with an overall support. All those series service get used to both single machine and turn-key project, we promise that you will be satisfied in our cooperation and get great value for a better life. Rotecho is your trustworthy partner in the waste resource recycling industry, and we will always be here for you.


PRE-SALES SERVICE

1. Consulting 

Whether you are a new starter or experienced recycling equipment user, we have enough patience to share with you the information and suggestion regarding with waste resource recycling solution.

2. Communication

A. It will be a great help for further proposals with specific information, such as raw material, capacity, final product requirement, automation configuration, etc.

B. A series of reference video will help you have a further acknowledge about our machinery.

C. We can provide the cost analysis of the production line on request.

D. Clarify all the confusion between us, such as manufacturing process, equipment material, equipment layout, etc. 

E. Welcome to take a visit to our factory and real working site.


ON-PURCHASE SERVICE

As a leader in the recycling equipment manufacture industry, we have always pay attention to the environment pollution and resource consumption during the manufacturing process since 2001, all of the equipment will be manufactured strictly follow the ISO rules. Besides, all of our technical workers and engineers serve for our international clients have more than 15 years' experience in design, welding, marketing, installation and commission which guarantee the quality of Rotecho's service system.

1. Manufacturing preparation

A. Subscribe the order to the manufacturing department, we will confirm the specific cargo delivery time.

B. Keep you updated with the manufacturing progress regularly.

C. Invite clients to inspect the machinery when finished.

D. We will do tests running on the equipment before loading.

2. Transportation

A. Wrap the machinery with plastic film firstly, then packed in wooden case or container loading directly.

B. We can arrange to deliver cargo to the loading port and finish the custom declaration in China. 

C. Keep you updated with the shipping information.

D. Forward the BL and prepare other documents to assist you do the custom clearance.

E. Confirm the installation details to create the schedule.


AFTER-SALES SERVICE

Service is always important in the international transaction business, that's why Rotecho keeps improving the service quality since it started and face with this complete service system. 

1. Customer should do

A. Prepare for the installation, such as working site, water, electricity, bricks for the building etc.

B. Obey the operation principle after the installation.

C. Do regular maintenance for the equipment.

2. Rotecho do

(1) Installation and operation training

A. We will send engineers to assist the installation and debugging to ensure the line running smoothly in a short period.

B. Engineer will train the workers on how to operate the machine correctly and efficiently.

C. Our engineer can share the production manufacturing experience on customers' request.

D. In order to guarantee workers can operate the equipment independently, engineers can stay in the working site for couple days before returning.  

(2) After-sales service

A. Quality guarantee time is 2 years, malfunctions which are caused by machine-self and quality will be responsible for Rotecho. Other malfunctions which are caused by operation mistakes, man-made problems, etc will be responsible for YOU.

B. Supply the spare parts for life-time.

C. We can keep 7*24 hours online, problems regarding abnormal performance will reply within 24 hours or send engineers within 3 days.

D. Regular communication will assist the customer to solve problems in production.

E. Updated maintain and manufacturing tips will be sent by the email on customer's request.

F. Our technical team will take a visit to the customers' working sites.

All those items are aimed to supply an overall service and best quality product for our customer, we will appreciate if you can share us your advice to perfect this system.

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